These Terms of Use explain the rules that apply when you access or use Jewelxy.
Please read them carefully before using the Platform. By accessing or using Jewelxy, you agree to be bound by these Terms. If you do not agree, you must stop using the Platform.
1. About Jewelxy
Jewelxy.com is owned and operated by Jewelxy Marketplace Pvt. Ltd., a company incorporated in India with CIN U74999GJ2016PTC093592.
Our registered office is:
Jewelxy Marketplace Pvt. Ltd.
No 316, Vraj Valencia,
S.G. Highway, Sola,
Ahmedabad, Gujarat 380060,
India.
You can contact us at support@jewelxy.com.
In these Terms, “Jewelxy”, “we”, “us”, and “our” refer to Jewelxy Marketplace Pvt. Ltd.
2. Scope of these Terms
These Terms apply to:
www.jewelxy.com, our mobile websites, mobile applications, dashboards, listing tools, discovery tools, and any related services, features, or digital tools provided by Jewelxy.
Together, these are referred to as the “Platform”.
These Terms apply to all users of the Platform, including buyers, visitors, registered users, and jewellery businesses listed on Jewelxy.
3. What Jewelxy is
Jewelxy is an online discovery and listing marketplace.
The Platform helps jewellery buyers discover, compare, and connect with independent jewellery businesses, including manufacturers, wholesalers, retailers, exporters, and other jewellery service providers.
In these Terms, these businesses are referred to as “Jewellers”.
4. What Jewelxy is not
Jewelxy is not an e-commerce platform.
We do not sell jewellery. We do not own or hold inventory. We do not process buyer payments. We do not fulfil orders. We do not provide product warranties, delivery services, returns, refunds, hallmarking, certification, or after-sales support for products listed by Jewellers.
When you choose to buy from a Jeweller, you may be redirected to that Jeweller’s own website, WhatsApp, social media account, store, or other contact channel.
Any purchase, payment, delivery, warranty, return, refund, complaint, or after-sales matter takes place directly between you and the Jeweller. Jewelxy is not a party to that transaction.
5. No responsibility for Jeweller transactions
Jewelxy is not responsible for any transaction, communication, offer, payment, delivery, dispute, or agreement between buyers and Jewellers.
This includes, but is not limited to:
product quality, product authenticity, product description, price, availability, gold rate, metal rate, gemstone quality, certification, hallmarking, delivery, warranty, exchange, return, refund, repair, service, or any other matter relating to a Jeweller’s products or services.
Before making any purchase decision, you must confirm all details directly with the Jeweller.
6. Accuracy of information
Information shown on Jewelxy may be provided by Jewellers, users, or third parties.
This may include product information, prices, gold rates, metal rates, availability, offers, ratings, reviews, business hours, store details, locations, and contact information.
Jewelxy does not guarantee that any information on the Platform is accurate, complete, current, or updated in real time.
Prices of precious metals and gemstones may change frequently. Any price, gold rate, metal rate, or offer shown on Jewelxy should be treated as indicative only unless confirmed directly by the relevant Jeweller.
The Jeweller’s own website, store, quotation, invoice, or official communication should be treated as the authoritative source for any purchase.
7. Eligibility
You must be at least 18 years old to register an account, submit content, or list a business on Jewelxy.
You must also be legally capable of entering into a binding contract.
Public browsing of available listings may not require an account.
8. Buyer accounts
Browsing, searching, comparing Jewellers, reading reviews, accessing offers, and viewing listings is free for buyers.
Jewelxy does not charge buyers for using the Platform. Jewelxy does not collect payments from buyers for jewellery purchases.
If anyone claiming to represent Jewelxy asks you to make a payment for purchasing jewellery, do not make the payment. Please report the matter to support@jewelxy.com.
If you create an account, you agree to provide accurate information and keep it updated.
You are responsible for maintaining the confidentiality of your login details. You are also responsible for all activity that takes place under your account.
If you believe your account has been used without permission, you must contact us immediately at support@jewelxy.com.
9. Jeweller memberships
Jewellers may list their business on Jewelxy under available membership plans.
Membership features and pricing may be shown on the Plans page or within the Platform.
9.1 Lite membership
Lite membership is a free plan.
It may include a verified standard directory profile, website and social backlinks, a product showcase of up to 25 items, local map routing, a standard dashboard, reports, standard ranking, and advertisements shown on the Platform.
9.2 Pro membership
Pro membership is a paid plan.
It may include everything available under Lite, plus a premium trust profile, verified badge, premium direct routing links, unlimited product showcase with automatic sync, one-click WhatsApp leads, an ad-free experience, priority ranking with rotating featured slots, advanced analytics, real-time lead reporting, sponsored listing eligibility, and LLM citation optimisation when released.
Available features may change from time to time.
10. Pro membership fees and payments
Pro membership is priced as displayed on the Plans page or checkout page.
Unless stated otherwise, Pro membership is billed monthly in advance in USD, or in another local currency where offered at checkout. Applicable taxes may be charged in addition to the displayed fee.
Pro membership has zero setup cost unless a setup fee is expressly shown at checkout.
Payments are collected through our payment partners, including Razorpay and PayPal.
By subscribing to Pro membership, you authorise recurring monthly charges until you cancel.
Jewelxy does not store your full card details. Payments are processed by payment gateways under their own terms and security practices.
11. Account activation
Standard processing time for paid membership activation is 24 to 72 working hours after payment realisation.
Activation may take longer if verification, payment confirmation, or additional information is required.
12. Cancellation, downgrade, and refunds
You may cancel your Pro membership at any time through your account settings or by writing to support@jewelxy.com.
Cancellation takes effect at the end of the current billing month. You will continue to have access to Pro features until the end of that billing period.
Except where required by law, fees already paid are non-refundable. No pro-rata refund is provided for partial months.
If you are a consumer in a jurisdiction that provides a statutory cooling-off right for digital services, such as the UK or EU 14-day cancellation period, you may cancel within that period for a full refund, provided you have not substantially used the paid features.
If you request immediate activation of Pro membership, you acknowledge that the service begins immediately. Your cooling-off right may end once the service has been fully performed for the relevant period.
If a recurring payment fails, your account may automatically revert to the free Lite plan. Pro features will be disabled. Product listings above the Lite plan limit may be unpublished, but they will not be deleted solely because of the failed payment.
You may reactivate Pro membership at any time by completing payment.
13. Jeweller responsibilities
Jewellers are solely responsible for the accuracy, legality, and completeness of their business information, listings, product details, images, prices, offers, and communications.
Jewellers are also responsible for ensuring that their listings do not infringe any intellectual property rights, consumer protection laws, advertising rules, hallmarking rules, certification requirements, trade regulations, or any other applicable laws.
Jewellers must hold all licences, permissions, registrations, and approvals required to trade in gems, jewellery, precious metals, diamonds, gemstones, or related goods and services.
Jewelxy may verify information, request supporting documents, suspend listings, remove content, or restrict accounts where information appears false, misleading, infringing, unlawful, or harmful to users.
14. Jeweller Agreement
Jewellers may also be required to accept a separate Jewelxy Jeweller Agreement at registration or during onboarding.
The Jeweller Agreement forms part of these Terms for Jeweller accounts.
If there is any conflict between these Terms and the Jeweller Agreement on Jeweller-specific matters, the Jeweller Agreement will apply to those matters.
15. Reviews and user content
Users may post ratings, reviews, photos, comments, business information, product information, and other content on the Platform.
This is referred to as “User Content”.
You retain ownership of your User Content.
By submitting User Content, you grant Jewelxy a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, display, reproduce, adapt, resize, translate, publish, distribute, and promote that content on and off the Platform.
This licence is granted only for the purpose of operating, improving, marketing, and promoting Jewelxy, the Platform, and relevant listings.
This licence ends within a reasonable period after your content or account is deleted, except where the content has already been shared publicly, retained in backups, or kept for legal, regulatory, security, or dispute resolution purposes.
16. Prohibited user content
You must not post User Content that is:
unlawful, defamatory, obscene, abusive, threatening, misleading, fraudulent, infringing, discriminatory, hateful, spam-like, sexually explicit, or otherwise inappropriate.
You must not post fake reviews, paid reviews without disclosure, manipulated ratings, duplicate content, private information about another person without consent, malicious code, or content that breaches any law or third-party right.
Jewelxy may moderate, edit, remove, restrict, or disable User Content at its discretion.
We may also suspend or terminate accounts that breach these Terms.
17. Acceptable use
You must use the Platform lawfully and responsibly.
You must not:
scrape, crawl, data-mine, copy, bulk-extract, or harvest Platform content without our written consent;
use bots, scripts, automated tools, or unauthorised software to access the Platform;
access the Platform in a way that breaches our robots.txt or technical restrictions;
misrepresent your identity, business, location, affiliation, or authority;
interfere with the security, performance, availability, or operation of the Platform;
attempt to gain unauthorised access to any account, system, server, database, or user data;
use the Platform to send spam or unsolicited messages;
copy, mirror, frame, reproduce, or create derivative works from the Platform or its materials without permission;
use the Platform for fraud, unlawful activity, or activity that harms Jewelxy, users, Jewellers, or third parties.
Lawful search-engine and AI-assistant indexing may be permitted where it complies with our robots.txt and other published technical rules.
18. Intellectual property
The Platform, including its design, structure, software, code, databases, text, graphics, logos, trademarks, trade names, features, tools, and other materials, is owned by Jewelxy Marketplace Pvt. Ltd. or its licensors.
All rights are reserved.
Jeweller names, trademarks, product images, product descriptions, logos, and related content belong to their respective owners.
Nothing in these Terms gives you ownership of any intellectual property belonging to Jewelxy or any third party.
You may use the Platform only as permitted by these Terms.
19. Intellectual property complaints
If you believe that content on the Platform infringes your copyright, trademark, or other intellectual property rights, please email support@jewelxy.com.
Your complaint should include:
identification of the work or right that you claim has been infringed;
identification of the allegedly infringing material and its location on the Platform;
your name, contact details, and authority to act;
a good-faith statement that the use is not authorised by the rights owner, its agent, or the law;
a statement that the information in your complaint is accurate;
your physical or electronic signature.
We may remove or restrict allegedly infringing content after receiving a valid complaint.
We may also suspend or terminate repeat infringers.
20. Third-party websites and services
The Platform may contain links to Jewellers’ websites, WhatsApp, social media pages, payment pages, delivery partners, and other third-party websites or services.
We do not control third-party websites or services.
We are not responsible for their content, terms, privacy practices, security, products, services, payments, communications, or transactions.
You access third-party websites and services at your own risk and subject to their own terms.
Services offered at tech.jewelxy.com are governed by their own terms, agreements, and service documents.
21. Grievance redressal
For complaints under applicable Indian law, including the Information Technology Rules 2021 and the Consumer Protection (E-Commerce) Rules 2020, you may contact our Grievance Officer.
Grievance Officer: Mr. Dhaval Soni
Jewelxy Marketplace Pvt. Ltd.
No 316, Vraj Valencia,
S.G. Highway, Sola,
Ahmedabad, Gujarat 380060,
India.
Email: support@jewelxy.com
Please use the subject line: Grievance
Complaints will be acknowledged within 24 hours and resolved within 15 days of receipt, where required by applicable law.
22. Disclaimers
The Platform and its content are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, Jewelxy makes no warranties, whether express, implied, statutory, or otherwise.
This includes warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, reliability, security, or uninterrupted operation.
We do not warrant that listings, prices, ratings, reviews, offers, business details, product details, availability, gold rates, metal rates, or other content are accurate, complete, current, lawful, or error-free.
Jewelxy expressly disclaims responsibility for outdated or inaccurate pricing, gold rates, metal rates, product availability, offer information, business information, or listing content.
The Jeweller’s own channels are the authoritative source for any transaction.
Jewelxy does not endorse, guarantee, or certify any Jeweller, product, service, listing, offer, or transaction.
A verified badge indicates that certain verification checks have been completed. It does not guarantee product quality, authenticity, legal compliance, financial reliability, delivery, refund, warranty, or the outcome of any transaction.
23. Limitation of liability
To the maximum extent permitted by law, Jewelxy will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages.
This includes loss of profit, revenue, business, opportunity, data, goodwill, reputation, or anticipated savings.
Jewelxy will not be liable for any loss arising from your use of the Platform, your inability to use the Platform, your reliance on Platform content, or any transaction, dispute, communication, or relationship with a Jeweller or third party.
Our total aggregate liability for all claims will not exceed:
for Jewellers, the fees paid by you to Jewelxy in the 12 months before the claim arose; or
for buyers, USD 60 or INR 5,000.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any statutory consumer rights that cannot be waived.
24. Indemnity
You agree to indemnify and hold harmless Jewelxy, its directors, officers, employees, contractors, agents, and representatives from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from:
your breach of these Terms;
your User Content;
your misuse of the Platform;
your violation of any law or third-party right;
your fraud, misrepresentation, or unlawful conduct;
and, for Jewellers, your listings, products, services, communications, transactions, disputes, warranties, deliveries, returns, refunds, or dealings with buyers.
25. Suspension and termination
We may suspend, restrict, or terminate your account, listings, access, or use of the Platform if we believe that you have:
provided false or misleading information;
breached these Terms;
breached the Jeweller Agreement;
engaged in fraud, spam, or unlawful activity;
posted fake, duplicate, infringing, or misleading content;
impersonated another person or business;
attempted unauthorised access;
misused other users’ data;
or acted in a way that may harm Jewelxy, users, Jewellers, or third parties.
Where reasonably practicable, we may provide notice and an opportunity to remedy the issue.
However, we may act immediately where necessary to protect users, the Platform, legal compliance, or Jewelxy’s interests.
Paid fees are not refunded where an account is suspended or terminated for breach.
You may request deletion of your account by contacting support@jewelxy.com. Account deletion may be irreversible.
26. Changes to these Terms
We may update these Terms from time to time.
If we make material changes, we will provide registered users with at least 15 days’ notice by email, in-app notification, or another reasonable method before the changes take effect.
Your continued use of the Platform after the effective date means you accept the updated Terms.
If you do not agree to the updated Terms, you must stop using the Platform. Jewellers may cancel their membership in accordance with the cancellation terms above.
27. Governing law and jurisdiction
These Terms are governed by the laws of India.
Subject to any mandatory consumer protection laws that may apply in your country of residence, the courts of Ahmedabad, Gujarat, India will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Platform.
Before starting legal proceedings, please contact us at support@jewelxy.com. We will try to resolve disputes informally where possible and may be open to mediation.
28. General terms
If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be severed. The remaining provisions will continue in full force.
Our failure to enforce any right or provision does not mean we waive that right or provision.
You may not assign or transfer these Terms without our written consent.
We may assign or transfer these Terms in connection with a merger, acquisition, reorganisation, sale of assets, corporate restructuring, or similar business event.
These Terms, together with the Privacy Policy, the Jeweller Agreement for Jeweller accounts, and the Plans page, form the entire agreement between you and Jewelxy regarding use of the Platform.
29. Contact
For questions about these Terms, please contact:
Jewelxy Marketplace Pvt. Ltd.
Email: support@jewelxy.com
Registered office: No 316, Vraj Valencia, S.G. Highway, Sola, Ahmedabad, Gujarat 380060, India.